Anchor Resolve (“Anchor Resolve”, “we”, “us”, “our”) is a merchant cash advance debt relief firm that works with small business owners across the United States. This policy explains what information we collect through https://anchorresolve.com (the “Site”) and through our phone and text message communications, how we use it, and the choices you have. It is written in plain English on purpose.
The short version: we collect what you type into our forms, what you share with us when you call or text, and basic analytics about how the Site is used. We use it to respond to you, to review your situation, and to provide and improve our services. We do not sell your personal information, and we never have. Your mobile number and your text message consent are never sold or shared with anyone for marketing.
Information we collect
Information you give us. When you request a consultation, fill out our contact form, call us, or text us, we collect what you choose to provide. Typically that is your name, business name, phone number, email address, city or state, and anything you tell us about your situation, such as the number or size of your merchant cash advance positions, your approximate revenue, or the names of your funders. Please do not include Social Security numbers, full bank account numbers, or other highly sensitive data in a web form or a text message. If we need documents later, we will arrange a secure way to share them.
Mobile number and text message consent. If you check the text message consent box on our contact form, text a keyword to our number, or give us consent during a consultation, we record your mobile number, the date and time of your consent, the method you used, and the exact consent language you were shown. We keep this record to honor your choices and to meet carrier and legal requirements.
Call and text records. If you call us or exchange text messages with us, we keep records of those communications, including the content of text messages, so we can help you, keep an accurate history of your file, and meet our legal obligations.
Information collected automatically. Like most websites, we collect basic log and analytics data to understand how visitors use the Site: pages viewed, approximate location at the city or region level, device and browser type, referring site, and the date and time of your visit. This may involve cookies or similar technologies. We use this information in aggregate to keep the Site working and to improve it, not to build a profile of you as an individual.
How we use your information
We use the information we collect to:
- Respond to your inquiry and schedule or provide a free consultation.
- Review your situation and evaluate whether our debt relief services fit it.
- Provide our services to you if you become a client, including communicating with you about your file.
- Send you service communications by phone, email, or text message where you have consented, such as appointment reminders, responses to your questions, and updates about your review or your program.
- Operate, secure, maintain, and improve the Site.
- Comply with legal obligations, carrier requirements, and our agreements.
We do not use your information for automated decision-making that produces legal or similarly significant effects, and we do not sell it or share it for cross-context behavioral advertising.
How we share information
We do not sell your personal information. We share it only in the following limited circumstances:
- Negotiation partners. If you become a client, we share the information a negotiation partner needs to renegotiate your balances on your behalf. They are contractually limited to that purpose and to confidentiality.
- Service providers who help us run the business, such as website hosting, analytics, phone and text messaging platforms, scheduling tools, and customer relationship software. They may use your information only to provide services to us and are not permitted to use it for their own purposes.
- Professional advisors such as accountants or legal counsel, under confidentiality obligations.
- Legal and safety recipients when required by law, subpoena, or court order, or when reasonably necessary to protect the rights, property, or safety of Anchor Resolve, our clients, or others.
- A successor business if we are involved in a merger, acquisition, or sale of assets, in which case this policy continues to apply to your information.
If you become a client, we may, with your knowledge, share relevant information with your funders or their representatives as part of renegotiating your balances on your behalf. That sharing is governed by your program documents, not by this Site policy.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Text messaging (SMS) privacy
This section applies to the Anchor Resolve Account Updates text message program. Our full SMS Terms and Conditions are on the SMS Terms page.
If you opt in, we may send you text messages about scheduling your consultation, reminders, responses to your questions, updates about your debt relief review or program. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, reply HELP for help.
We treat your mobile number and your text message consent as the most protected information we hold. Your SMS opt-in data and consent are never sold, rented, traded, or shared with anyone, for any purpose, including with our affiliates, partners, or service providers acting for their own benefit. The only exception is the messaging platform that delivers our texts, which acts strictly on our instructions and may not use your number for anything else.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Consent to receive text messages is not a condition of purchasing any goods or services.
How to opt out. Reply STOP to any message from us at any time. You will receive one final confirmation text telling you that you have been unsubscribed, and we will send no further texts to that number unless you opt in again. You can also opt out by emailing hello@anchorresolve.com or calling (561) 397-9829.
How to get help. Reply HELP to any message from us and you will receive a text with our contact information. You can also reach us at (561) 397-9829 or hello@anchorresolve.com.
Your choices and rights
- Texts: reply STOP to opt out at any time, HELP for help.
- Email: every marketing email we send includes an unsubscribe link. Service emails about an open inquiry or an active file may continue as needed to serve you.
- Calls: ask us at any time not to call you and we will note it on your file.
- Cookies and analytics: you can control cookies through your browser settings.
- Access, correction, deletion: you may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, subject to legal retention requirements. Contact us using the details below and we will respond within a reasonable time and within any period required by applicable law.
Depending on where you live, you may have additional rights under state privacy laws (for example Florida, California, Colorado, Connecticut, Texas, Virginia, and others). We honor verified requests consistent with applicable law regardless of your state. We do not discriminate against you for exercising any privacy right.
Data retention
We keep inquiry information for as long as needed to respond to you and for a reasonable period afterward for record-keeping, then delete or de-identify it. We keep text message consent records, opt-out records, and message logs for as long as required to demonstrate consent and honor opt-outs under carrier rules and applicable law, including after you unsubscribe, so that we never text a number that has opted out. Client records are kept as required by our agreements and applicable law.
Security
We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including access controls on the systems that hold your contact details and message history. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children
The Site and our services are for business owners and are not directed to anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
If we change this policy, we will post the new version here with a new effective date. Material changes will be flagged clearly on this page. Changes to how we handle text message data will never reduce the protections described in the Text messaging section without your fresh consent.
Contact us
Anchor Resolve
1031 Ives Dairy Rd, Suite 222, Miami, FL 33179
Phone: (561) 397-9829
Email: hello@anchorresolve.com
Anchor Resolve works with business debt owed by business entities, with owners across the United States. Services are offered only where we may lawfully provide them and are not available in every state.
See also our Terms of Service, SMS Terms, and Disclosures.